Terms & Conditions

Delivery Process

All sympathy card orders are printed and mailed no later than the next business day after receiving the order. In many cases, the card will be printed and mailed the same day the order is received. Business days are defined as Monday through Friday, excluding holidays.

The purchaser may choose to have the card mailed to the funeral home (if applicable) or to an address they provide. The purchaser is responsible for the accuracy of the address provided.

Refund Policy

The SympathyCardStore.com will issue a refund upon request if a purchaser is unsatisfied with their order for any reason. Refund requests may be sent to support@sympathycardstore.com or by calling 1-888-503-5836

Privacy Policy

Directors Advantage Inc., the owner of SympathyCardStore.com is committed to treating the information of consumers, the families of loved ones, Batesville Services Inc, and our funeral home partners with strict privacy. Directors Advantage Inc. will not use, rent, sell, or otherwise distribute customer information obtained for any purpose beyond the communication required to service their sympathy card order.

We will not rent, share, sell or otherwise distribute any email addresses obtained in any way, for any reason. We will only use the email address of the card purchaser for communication regarding a sympathy card order such as order status, purchase receipt, customer support, etc.

The information we collect to fulfill a sympathy card order is stored on a secure server and is only used for completing the order. The consumer name, address, name of deceased, funeral home name, email address or any other information collected is confidential and not available to any outside interest.

Directors Advantage Inc. acts as a third-party provider to our funeral industry partners and will never contact consumers by phone, email, or any other method, for any reason outside of the communication necessary to fulfill the sympathy card order.

Contact information

Directors Advantage Inc
208 West Main St. / PO Box 177
Clinton, NC 28328

This privacy policy is dated December 11, 2019.